What happens when something goes wrong?
As from November 1st 2018, all appliances sold by ImportAppliances come with a 1year local Australian warranty!
Our standard 1 year Australian warranty
- If anything happens with your appliance within the first year your appliance will be either replaced or fixed free of charge in Australia.
- The warranty normally starts on the day the appliances get delivered to you. If your appliances won't be installed immediately please mail us the estimated installation date before your appliances get shipped and we'll offer you our Australian Warranty after installation. The invoice of your electrician or cabinet maker can be used as proof of the installation date.
What is covered by warranty?
Please note that warranty is limited to technical faults and will not cover damage due to wrong installation, misuse, accidental damage, etc. Warranty is usually also limited to personal use only. If you have any further questions or would like to request a repair, please send an e-mail or give us a call.
We package all products extremely well, but damage during transport can happen. Please make sure you inspect the shipment for any visual damage upon delivery. Transport damage is not covered under warranty, but all goods are fully insured. Just contact us immediately in case of any damage. You can find more info on transport damage in our FAQ section.